Privacy statement

PROTAR Markets B.V. ("PROTAR", "we") handles personal data with care. This statement explains which data we process through this website, why, and what your rights are.

Who we are

PROTAR Markets B.V., Eerste Van der Helststraat 1 E, 1073AA Amsterdam, the Netherlands, Chamber of Commerce no. 42108483. Questions about privacy? Email info@protargroup.com.

Contact forms and uploads

When you fill in a form, we receive your name, email address and the details you enter yourself, such as company, phone number, your message and, optionally, a file with production or meter data. We use this only to respond to your request and, if you wish, to prepare a proposal or analysis. The legal basis is your request for contact (pre-contractual steps) and our legitimate interest in answering questions.

• Messages are forwarded to us by email and kept as long as needed for the contact, at most two years after the last contact.
• As a backup in case an email does not arrive, we keep a copy of the message in a protected log file on the web server, with the same retention period.
• Uploaded files are stored on our web server in a protected folder and deleted once processed, at the latest twelve months after receipt.
• To prevent abuse, we temporarily (for up to an hour) store a hashed, non-reversible form of your IP address.

We treat shared data confidentially and do not use it for other purposes.

Analytics cookies

Only if you consent in the cookie notice do we use Google Analytics 4 to measure how the website is used, for example which pages are visited. Google Analytics sets cookies for this (_ga and _ga_*, valid for up to two years). We have switched off data sharing with Google for other purposes and do not use the data to track you personally.

Your choice is stored in your browser (protar-consent-v1). You can withdraw consent at any time via the "Cookie settings" link at the bottom of every page. If you decline, Google Analytics is not loaded.

Who receives data from us

• Our hosting provider, which runs the website and forms technically.
• Microsoft (Microsoft 365), for email.
• Google (Google Analytics), only after consent. Google may process data in the United States; Google is certified under the EU-US Data Privacy Framework.

Data processing agreements are in place with these parties or their standard processing terms apply. We do not sell personal data.

Your rights

You can ask us to access, correct or delete your data, restrict processing, object, or receive your data in a portable format. Send your request to info@protargroup.com; we reply within one month. If you are unhappy with how we handle your data, you can lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Security

The website uses an encrypted connection (https). Forms are protected against abuse and uploaded files cannot be reached over the internet.

Changes

We may update this statement. The date at the top shows when it was last changed.